Use of personal data


This document describes the ways of managing the website (Hereinafter, the "Website") and processing of personal data of users visiting it.

This information notice is given, pursuant to art. 13 of Legislative Decree N. 196/2003 - Personal Data Protection Code (hereinafter referred to as "Code"), to those who interact with web services of Your Voice S.p.A., provided through the website
This document is to be considered only with reference to the Website and not to other Web sites possibly visited by the user via links inserted in it. In no event shall the Company be liable for any damage, malfunction, or any other kind of unexpected accident following the consultation of websites linked to this Website. The Owner has not and cannot have any control over the privacy policies adopted by them.

As part of the consultation of the Website, data related to identified or identifiable people may be processed.

The data controller, pursuant to Article 28 of the Code, is Your Voice S.p.A., viale Lombardia 32 Milan (hereinafter referred to as "Company" or "Controller").

Processing in connection with web services of this website takes place at the headquarters of the Controller and is performed by in-house technical staff that is duly appointed, in writing, and responsible for the processing of data, pursuant to art. 30 of the Code, and/or external staff, after appropriate appointment, in writing, as data processing managers, pursuant to Article 29 of the Code.

The personal information provided by users who request contact and/or quotations are used only to perform the service or provision requested and will be disclosed to third parties only if this is necessary for that purpose (i.e. consultants , partners, agents, etc.).

In case the user decides to subscribe to the newsletter of the Company, this will be subject to the provision of consent, where applicable, in accordance with the requirements of the order issued by the Authority for the protection of personal data (hereinafter, the "Authority") dated 4 July 2013, containing Guidelines regarding promotional activity and measures to combat spam.

Navigation data

IT systems and software procedures used for running this web- site acquire, during its normal operation, some personal data which is implicitly transmitted through the use of internet communication protocols.

This information is not collected with the intent of associating it with identified users but by their own very nature, could lead to the identification of users through processing and association with data held by third parties.

This category of data includes IP addresses or domain names of the computers used by the users to connect to the website, URI (Uniform Resource Identifier) addresses, requested resources, time of the request, method used to submit the request to the server, size of the file obtained in response to it, the numerical code indicating the status of the response from the server (successful, error etc.) and other parameters pertaining to the operating system and IT environment of the user.

This data is used only to obtain anonymous statistical information about the use of the website and to check its correct functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer offences to the detriment of the site.

Data provided voluntarily by the user

The optional, explicit and voluntary sending of an e-mail to the addresses listed on the Website, as well as sending messages via the collection Forms published, entails the subsequent acquisition of the sender's address and any other personal data, necessary to respond to requests.
Specific summary information will be reported or displayed from time to time and if necessary, in the pages of the Website designated for special services on request.


The Website makes use of its own and third-party cookies. In order to fully understand the policy about cookies, please see what has been provided within the Cookies Policy, prepared by the Controller.

Apart from what specified for navigation data, the user is free to provide personal data contained in the application forms or indicated in every contact with the Controller in order to request information or other communications.

Failure to provide these data could entail the impossibility of obtaining the requested information.

Personal data is processed by automated tools only for the time strictly required to achieve the purpose for which it was collected.

Specific security measures are taken to prevent data loss, misuse or improper and unauthorized access, in accordance with the provisions of the Code and in particular Annex B thereof.

The subjects whose personal data is collected have the right at any time to obtain confirmation of the existence of such data and to know the content and origin verify its accuracy or request its integration or updating, or correction, pursuant to the provisions of Article 7 of the Code.

Pursuant to the same article, the interested parties have the right to request the deletion, transformation into anonymous form or blocking of data processed in violation of the law and in any case to object to the processing of data, carried out for legitimate reasons.

Any such request should be addressed to Your Voice SpA, Viale Lombardia 32 Milan, by sending an e-mail to the following address



This document is issued by Your Voice S.p.A., with registered office in Milan, Viale Lombardia 32 (hereinafter referred to as "Company" or "Controller"), as controller of the processing of personal data, pursuant to Article 28 of Legislative Decree. N. 196/2003 (hereinafter, the "Code"), resulting from navigation on website (Hereinafter, the "Website"). The information presented in it comply with the provisions of the decision of the Authority for the Protection of Personal Data of 8 May 2014, containing determination of simplified ways for information and acquisition of consent for the use of cookies.

Cookies are lines of text used to perform automatic authentication, session tracking and storing specific information related to users who access the Website. In detail, therefore, they are text strings of small size, sent by the server of the Company to a web client (usually a browser) and then sent back by the web client to the server (unchanged) every time the user accesses the same portion of the same web domain. Therefore, a cookie is a small file whose storage within the navigation device must be communicated to the user.
Usually, a clear distinction should to be made between technical cookies and profiling cookies.
The first are those used for the sole purpose of carrying out the transmission of a communication over an electronic communications network, or as strictly necessary for the service provider for delivering it. Technical cookies guarantee normal navigation and use of the Website, collect information, in aggregate form, about the number of users who visit it, pages viewed and how users interact with the Website.
Profiling cookies, however, are designed to create user profiles and are used in order to send advertising messages in line with the preferences shown by the users while surfs the internet.

The Website uses technical cookies. As anticipated, they ensure the normal navigation and use of the Website and allow you to make a purchase or used for authentication to access restricted areas. The cookies also make it possible to collect information, in aggregate form, about the number of users and how they visit the Website. Cookies do not register any personal information about a visitor and any identifiable data shall not be stored. The user has the opportunity to oppose the use of cookies. However, please note that by disabling the cookies reception completely, the user may not be able to use all the interactive features offered by the Website.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (Hereinafter "Google"). Google Analytics uses cookies, which are text files that are stored on the device used by the user in order to analyse how users use the Website. Anonymous and aggregate information generated by cookies on the use of the Website by users will be transmitted to and stored by Google servers in the United States.
GOOGLE WILL USE THIS INFORMATION IN ORDER TO TRACE AND EXAMINE YOUR USE OF THE WEBSITE, COMPILING REPORTS ON WEBSITE ACTIVITY FOR WEBSITE USERS AND PROVIDING OTHER SERVICES RELATING TO WEBSITE ACTIVITY AND INTERNET USAGE. Google may also transfer this information to third parties where required to do so by law or if third parties process the information on Google's behalf

You can change the settings of the browser used for surfing the internet, by choosing not to receive all cookies or only certain types of cookies. The following table shows the instructions provided by each manufacturer of browsers. If the browser is use is not among those included in the table, we invite the users to visit the support pages of the manufacturer in order to understand how to proceed with disabling cookies.
Internet Explorer:

Mozilla Firefox:

Google Chrome:



The personal details of the Controller are shown in the introduction of this document.

The updated list of data processors, appointed for this purpose, can be found at the headquarters of the Controller. Interested parties entitled to inspect the documents the complete list by mailing at

The user may, at any time and without any formality, exercise the rights pursuant to art. 7 of the Code, by sending a notice to the e-mail address, the address mentioned above.

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